Training Courses

Managing Difficult Personalities & Toxic Behaviours at Work

Most of us have experienced the challenges of working alongside (or being managed by someone) who has an extremely difficult personality. The amount of time and energy it takes to turn these people around is huge - as are the costs to individuals and the organisation if things don’t change.

This interactive session will help you identify toxic behaviours at work and better manage difficult personalities to reduce the negative impact they have. 

You will walk away with a 5 step tool for difficult conversations that will enable you to step up early and confront difficult behaviours as soon as they become a problem plus strategies to protect yourself along the way.

The workshop covers

  • Recognising toxicity in the workplace – what the research says

  • Toxic behaviours at work and what to do about them

  • The importance of psychological safety in teams and organisations

  • Civility, respect and regard – the 3 non negotiables

  • Strategies for dealing with difficult behaviours on an individual, team and organisational level

  • Take away tool for leaders: 5 step tool for difficult conversations

  • Dealing with difficult situations  – words, phrases and strategies to manage in the moment.

 

In-house Training

All our training courses can be delivered in-house. Enquire about running this training course for your organisation.